Business Communications and Customer Service Certificate
Programs - Student Profiles
Here are some profiles of students currently taking classes in the
Business Communications / Customer Service certificate programs.
Meet Jennifer Francis.
Business Communications Core Skills Spring 2011, Customer Service
Here is what Jennifer had to say about her certificate program:
"The certificates were helpful.
I just started a new job and I have found that the certificates have
been useful in keeping current on my skills. I will be on the
phone quite a bit in this new role, and the customer service skills and
business communication skills seem to be helpful.
I have also had to write a brief summary for my boss and the skills
learned from Business Communications have come in handy. In fact,
the two textbooks "The World of Customer Service" and "BCOM" are at my
The skills I learned are invaluable. The experience at
Mission was fantastic and I feel very fortunate to have crossed paths
with such great teachers."